General Conditions of Sale

Conditions of sale

The following General Conditions of Sale regulate the offer and sale of products on the hypnoskate.com website.

All products purchased on hypnoskate.com are sold directly by MGM SpA, a company with registered office in Cavasagra di Vedelago (TV) – Italy, Via Trento e Trieste 112/C, enrolled in Treviso Companies’ Register under No. 15669, Tax Code 01335950240 and VAT Registration No. 00802240267.

When making an order, the client declares to have viewed all information given to him during the purchase procedure and to fully accept the general conditions of sale described below.

On hypnoskate.com MGM SpA offers its products on sale and carries out its e-commerce activity having as its exclusive target final users who are also “consumers”.

How to purchase

Clients can only purchase products contained in the e-catalogue and available to be viewed on-line at the time they make the order, as described in the product information cards. It is understood that the pictures on product information cards may not be a perfect representation of the products themselves but differ slightly in color, size and accessories depending on the browser or monitor used.

MGM SpA will confirm that the order was correctly received with a message sent to the e-mail address provided by the client. This confirmation message will contain the order details to be quoted in any further communication with MGM SpA.

Should it be impossible for MGM SpA to fill the order, the company will ensure the client is promptly informed and the price paid fully reimbursed.

How to pay

Payments, covering product price and dispatch charges, will be made by credit card; the relative transaction will take place on Pay Pal’s safe server or through Consorzio Triveneto facilities. The client will make his choice when purchasing the product.

At no time during the purchasing procedure will MGM SpA be informed about the client’s credit card details, as they are transmitted via a protected connection directly to the financial institution handling the transaction. No MGM SpA computer will store such information; in no case can therefore MGM SpA be held responsible for the fraudulent or illicit use of credit cards by third parties.

All amounts shown are in Euros.

The product purchase price and delivery costs, as indicated in the order form, will be charged to the client’s credit card at the moment of purchasing. The amount shown on the order is inclusive of VAT where necessary.

Delivery terms and conditions

MGM SpA can only accept orders with delivery in the countries listed on the website.

For any purchase from countries not belonging to the European Community, import duties and customs duties will be met by the client. MGM SpA has no control on import duties, which may vary from one country to another.

For every order made on hypnoskate.com, MGM SpA will issue an invoice to go with the dispatched material according to art. 14 of Presidential Decree 445/2000 and Legislative Decree 52/2004. The invoice will be sent by e-mail to the address provided during the registration procedure.

Our products can be delivered, according to client choice, through express courier or ordinary courier. The goods and relative delivery charges will be paid by the client in the way he chose when making the order. Nothing else will be due by the client with respect to the order price.

When the courier delivers the goods, the client must check:

• That the number of parcels corresponds to the number indicated in the way-bill 

• That the package is intact, not damaged, wet or in any way altered, including the fastening material (sticky tape, metal straps, etc.) 

A damaged package and/or product or incorrect number of parcels must be immediately contested and marked with the writing “acceptance conditional upon verification” on the courier delivery slip: once the client signed the courier’s papers, he will no longer be able to complain about the delivered product.

Any problem related to the physical integrity or the correct/full number of products received must be reported no later than 10 days following delivery, according to the provisions of Legislative Decree 185/1999.

After two delivery attempts, the goods will be kept in the courier’s warehouse for 5 working days, after which the order will automatically be cancelled and the relative amount will be credited net of transport, storage and handling.

Following dispatch, the client will receive a confirmation e-mail containing all necessary details to track down the consignment.

Right to withdraw

According to art. 5 of Legislative Decree 185/1999, the client/consumer has the right to withdraw from a sales contract for whatever reason, provided the following is complied with.

To exercise his right, the client must send to MGM SpA a written communication within 10 working days after receiving the goods. Such communication must be sent via e-mail to info@hypno.it, clearly indicating the order details and order number, the articles delivered and the reasons for returning them.

MGM SpA will instruct the client on how to return the goods, which must reach the company within 7 days after MGM SpA authorization date.

The right to withdraw is in any case subject to the following conditions:

• The purchased goods must be intact and returned in their original package, complete in all their parts - including wrapping and any accessory documentation (manuals, etc.). In order to limit damage to the original pack, we recommend, whenever possible, to put the article in a second box; please avoid, in any case, to stick labels or adhesive tapes on the original pack; 

• According to the law, dispatch expenses for returned goods must be met by the client; 

• Until the goods are received by MGM SpA’s warehouse in Via Trento e Trieste 112/c – 31050 Cavasagra di Vedelago, the consignment is the client’s only responsibility. 

Except for the cost of restoring any established damage on the original pack, MGM SpA will return to the client the full amount paid, net of transport expenses, by canceling the amount debited to his credit card as soon as possible and in any case within thirty days after the client exercised his right to withdraw. MGM SpA will also reimburse the client’s transport expenses when the goods are returned for reasons due to MGM’s responsibility, as for example when the products fail to show the promised key characteristics, or have manufacturing defects or in the event of delivery errors.

Guarantee

All products sold by MGM SpA are covered by the manufacturer’s product guarantee and a 24 month non-conformity guarantee, according to Legislative Decree 24/02, if not otherwise indicated. In order to be entitled to the guarantee service, the client must keep a copy of the invoice.

The guarantee will apply to non conforming products as long as they are used correctly, in line with the purpose they were built for and according to the documentation accompanying them. MGM SpA will take care, with no extra charge to the client, of restoring full conformity by repairing/replacing the product. If, for whatever reason, MGM SpA cannot bring the product in line with the guarantee, it will, at its discretion, refund the full amount paid or replace the product with another having quality characteristics at least equal or superior to the defective one.

To activate the guarantee, the client must send an e-mail to info@hypno.it, clearly quoting the order details and order number, the article involved and the defect found.

After receiving the above communication MGM SpA’s customer service will give the client proper instructions on how to return the product.

Privacy

The client personal information, acquired during the purchasing procedure, is collected and handled by MGM SpA, its personnel or representatives (e.g. couriers, logistics staff etc.) in order to meet the client express requirements. MGM SpA can guarantee that the company complies with current regulations on personal data handling, according to the law on privacy as per Legislative Decree 196 dated 30 June 2003.

In charge of data handling is MGM SpA – Via Trento e Trieste 112/c – 31050 Cavasagra di Vedelago (TV) Italy.

hypno skate and accessories shop.